Digital Gratuity is the Tip of A Cashless Iceberg

After two break-ins targeted car wash cash, Carnation Auto Spa CEO Drew Shepard took all 21 locations cashless. Protecting staff tip earnings was crucial, so he turned to Grazzy, a digital tipping provider. Grazzy not only protected tips, but drove a tipping surge! Customers without cash could now show their appreciation digitally, and pre-paid carwash members had a new way to send a digital tip. More tips and instant payouts also improved the employee experience, making it easier to hire and retain talent. This session demonstrates how a commitment to getting the small details right amid major change can amplify benefits to operations, employee culture, security and customer experiences.